How do I place my order online?
Our simple 4 step checkout process is easy to complete:
In Step 1, you will be asked to log into your account with us or create one if you don’t have one.
In Step 2, you will be asked to fill in your shipping information and billing information. You will also be shown a summary of your order as well as your order total.
In Step 3, you will be asked to enter your payment card information so we can verify and authorize your order.
In final Step 4, you will be shown your order confirmation. You will also receive an email confirmation when your order is placed and when your order has been shipped.

If you prefer not to order online, you can send us your order by mail, fax or phone: Download Order Form (by mail and fax).

Questions about your order
We are proud of our customer service at Naturenu. If you have any questions, please call one of our Customer Service Representatives at 1800-naturenu (1800-6288736) M-F 9am – 6pm. They are always happy to help.

What payment options can I use?
Naturenu.sg accepts Visa and MasterCard credit cards for online purchases. We regret that we cannot accept debit cards online at this time.

If you would like to pay by cheque, select “Cheque” as your payment method during check out and you will be presented with a printable invoice and instructions to mail in your cheque for further processing. Please allow 5 – 7 business days for your cheque to clear before your order is shipped.

Billing information
When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. Please note that your order processing might be delayed or denied if your shipping and billing addresses do not match. Currently we do not accept orders with shipping addresses outside of Singapore.

How do I apply promotions and coupons?
Naturenu may offer promotions that can be redeemed on the Online Store. Promotions and discounts, including free shipping, will be communicated on the website, through emails, direct marketing and other advertising methods.

To redeem a promotion with a code: Enter your promotion code, without any spaces, in the Promotion Code box in the shopping cart. Please note that each promotion code might have its own restrictions on usage. Check the terms and conditions associated with each code carefully prior to using.